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Tenants Services
Office Hours
Our office is open Monday through Friday 9am - 6pm & Saturday 9am - 3pm.
In case of emergency please call:
0432 495 421 or 0421 108 331 or 0407 692 914.
Rental Payments
There are a number of options for paying rent. You may pay in the office with a bank cheque or money order. You may pay via internet banking, set up direct debit or pay with a credit card* (*convenience fee applies 1.32%), or you may go into any Bank of Queensland branch & pay over the counter.
Keys & Remotes
A copy of all keys are kept in our office for emergency access, repairs & maintenance & routine inspections. No copies of remote controls are kept.
A call-out fee of $50 will apply to after hours requests for keys.
Please do not change locks without our permission.
Routine Inspections
3 months in to a new tenancy we will conduct a routine inspection. These inspections are to check on how you are maintaining the property & to check for general maintenance issues. These will then be conducted on a 6 monthly basis. There is no need for you to be present for the inspection however you are quite welcome to be there.
General Repairs & Maintenance
Please report all maintenance issues to our office as soon as possible. All repairs will be attended to as soon as possible.
Please use the online form below & email our office.
Terminating a Tenancy Agreement
If you wish to end your agreement we will need notice in writing.
- If you are on a fixed lease this notice must be a minimum of 14 days before the final date of that lease.
If you break a fixed lease early be aware you will be liable for certain fees. - If you are on a periodic lease you need to provide us with 14 days notice
Leaving a property
We will send you a vacating kit with information about cleaning requirements & an exit condition report.
Once keys are returned to this office we will endeavour to perform our exit report & communicate our feedback with regard the property's condition & the procedure with refunding of bond.